FAQ
Frequently Asked Questions
Q1.What services does AJ BPO offer?
We provide inbound and outbound call center services, customer support, lead generation, appointment setting, live chat support, email support, and back-office BPO solutions.
Q2. How can AJ BPO help my business?
We improve your customer experience, reduce operational costs, streamline repetitive tasks, and provide scalable support so you can focus on core business operations.
Q3. Do you offer 24/7 customer support?
Yes, we provide round-the-clock support depending on your business requirements.
Q4. What industries do you serve?
We work with clients across multiple industries including e-commerce, healthcare, real estate, finance, IT, logistics, and professional services.
Q5. How do you ensure quality in your services?
Our team follows strict quality assurance procedures, regular performance monitoring, coaching sessions, and KPI-based evaluations to maintain high standards.
Q6. Are your agents trained before handling calls?
Yes, all agents undergo comprehensive training on communication, product knowledge, customer handling, and industry-specific requirements.
Q7. Can I scale the team up or down based on my needs?
Absolutely. Our services are fully scalable, allowing you to adjust team size as your business requirements change.
Q8. How does AJ BPO protect my data?
We follow strict data security protocols, confidentiality agreements, secure systems, and industry-standard compliance practices to keep your data safe.
Q9. What is the onboarding process?
We begin by understanding your requirements, setting goals, training agents, setting up communication tools, and launching operations with a detailed strategy.
Q10. What is your pricing model?
We offer flexible pricing based on service type, volume, working hours, and team size. Customized packages are available to fit your budget.